Information for support coordinators

Referral process

Send referrals to [email protected] or call our coordinator line on 08 8486 1194.

Include the following with your referral:

• Participant name and contact details.
• NDIS number and plan dates.
• Plan management type (self managed, plan managed, or NDIA managed).
• Services requested and approximate hours.
• Any relevant risk or behavioural information.
• Your preferred contact method for updates.

We confirm receipt within one business day.

What happens after you refer

We contact the participant or their family within 24 hours of receiving the referral.

A free meet and greet is arranged within 7 days. The participant meets the proposed support worker, we go through their goals and routine, and confirm the match is right. If it’s not, we arrange a different worker.

First shift starts within 14 days of the referral in most cases. We send you a confirmation with the worker’s name, shift schedule, and our contact details.

How we keep you informed

Weekly participant updates by email covering what happened, what’s coming up, and anything that needs your attention.

Shift changes or cancellations are communicated to you and the participant before the original shift time.

Calls and emails are returned within one business day.

Services we provide

Personal care (showering, dressing, grooming, eating assistance). Household tasks (cleaning, cooking, laundry, shopping, budgeting). Community access and social participation. Transport (medical, shopping, social, wheelchair accessible). Overnight supports, active and passive, year round. Meal preparation.

All delivered under Core Supports or Capacity Building funding. Self managed, plan managed, and NDIA managed participants accepted.

Areas we service

Northern suburbs (Salisbury, Elizabeth, Gawler, Munno Para, Smithfield, Davoren Park). North east (Tea Tree Gully, Golden Grove, Modbury). Adelaide CBD and inner north. Western suburbs. Southern suburbs. Adelaide Hills.

If your participant is outside these areas, contact us and we will advise whether we can accommodate.

Our registration

Authentic Care is a registered NDIS provider and holds public liability insurance. All staff hold current NDIS Worker Screening, National Police Check, and First Aid certification. Registration details are available on request.

Book a free 15 minute chat

Call us on 08 8486 1194 or send an enquiry and a member of our Adelaide team will call you during business hours.