Information for support coordinators
Authentic Care is a registered NDIS provider based in Adelaide. Below is everything you need to refer a participant to us
Referral process
Send referrals to [insert referral email] or call our coordinator line on [insert number].
Include the following with your referral: participant name and contact details, NDIS number and plan dates, plan management type (self managed, plan managed, or NDIA managed), services requested and approximate hours, any relevant risk or behavioural information, and your preferred contact method for updates.
We confirm receipt within 2 hours during business hours.
What happens after you refer
We contact the participant or their family within 24 hours of receiving the referral.
A free meet and greet is arranged within 7 days. The participant meets the proposed support worker, we go through their goals and routine, and confirm the match is right. If it’s not, we arrange a different worker.
First shift starts within 14 days of the referral in most cases. We send you a confirmation with the worker’s name, shift schedule, and our contact details.
How we keep you informed
Weekly participant updates by email covering what happened, what’s coming up, and anything that needs your attention.
Shift changes or cancellations are communicated to you and the participant before the original shift time.
Calls and emails are returned within 2 hours during business hours.
Services we provide
Personal care (showering, dressing, grooming, eating assistance). Household tasks (cleaning, cooking, laundry, shopping, budgeting). Community access and social participation. Transport (medical, shopping, social, wheelchair accessible). Overnight supports, active and passive, year round. Meal preparation.
All delivered under Core Supports or Capacity Building funding. Self managed, plan managed, and NDIA managed participants accepted.
Areas we service
Northern suburbs (Salisbury, Elizabeth, Gawler, Munno Para, Smithfield, Davoren Park). North east (Tea Tree Gully, Golden Grove, Modbury). Adelaide CBD and inner north. Western suburbs. Southern suburbs. Adelaide Hills.
If your participant is outside these areas, contact us and we will advise whether we can accommodate.
Our Registration
NDIS registered provider. Registration number: [insert number] ABN: [insert ABN] Public liability insured. All staff hold current NDIS Worker Screening, National Police Check, and First Aid certification.
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